Privacy Policy

Effective Date: November 3, 2025
Last Updated: November 3, 2025

1. Introduction

Welcome to Drain and Water Plumbing Services (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.drainandwater.com/ (the “Site”) or use our plumbing services.

Contact Information:
Drain and Water Plumbing Services
1913 Stone Ave, San Jose, CA 95125
Phone: (408) 564-0580
Email: service@drainandwater.com

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide to us:

Contact Information: Name, email address, phone number, mailing address
Service Request Information: Property address, service type requested, description of plumbing issues
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Records of your communications with us, including emails, phone calls, and chat messages
Financing Information: Information provided when applying for financing through Wisetack
Feedback and Reviews: Comments, reviews, or testimonials you provide

2.2 Information Automatically Collected

When you visit our Site, we automatically collect certain information about your device and browsing activity:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Third-Party Analytics

We use the following third-party analytics services:

Google Analytics: Collects information about how visitors use our Site, including pages visited, traffic sources, and user behavior patterns
Google Search Console: Collects data about our Site’s search performance and visibility

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

Schedule and provide plumbing services
Communicate about service appointments, estimates, and invoices
Process payments and manage billing
Provide customer support and respond to inquiries
Send service reminders and follow-up communications

3.2 Business Operations

Improve and optimize our Site and services
Analyze usage patterns and trends
Conduct market research and customer satisfaction surveys
Maintain records for business and legal purposes
Prevent fraud and ensure security

3.3 Marketing and Communications

Send promotional materials, special offers, and service updates (with your consent)
Display targeted advertisements
Share company news and educational content about plumbing services

3.4 Legal Compliance

Comply with applicable laws, regulations, and legal processes
Enforce our terms and conditions
Protect our rights, property, and safety, and that of our customers and others

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Payment processors
Financing partners (Wisetack)
Website hosting and maintenance providers
Email and communication service providers
Analytics providers (Google Analytics, Google Search Console)

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal processes
Requests from government authorities
Protection of our legal rights or prevention of illegal activity
Emergency situations involving safety or security

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our Site.

5.2 Types of Cookies We Use

Essential Cookies: Necessary for the Site to function properly
Analytics Cookies: Help us understand how visitors use our Site (Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing activity to deliver relevant advertisements

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Site.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

6. Third-Party Links

Our Site may contain links to third-party websites, including:

Social media platforms (Facebook, Instagram, X/Twitter, Yelp)
Financing partners (Wisetack)
Google Business Profile and Bing Places

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases
Access controls and authentication procedures
Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

9.2 General Rights

All users may:

Access and review the personal information we hold about you
Request corrections to inaccurate or incomplete information
Opt out of marketing communications
Request deletion of your information (subject to legal retention requirements)

9.3 Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: service@drainandwater.com
Phone: (408) 564-0580
Mail: 1913 Stone Ave, San Jose, CA 95125

We will respond to your request within 30 days.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Do Not Track Signals

Some web browsers have a “Do Not Track” feature. Our Site does not currently respond to Do Not Track signals. However, you can manage cookies and tracking through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our Site with a new “Last Updated” date
Sending an email notification (for significant changes)

Your continued use of our Site or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Drain and Water Plumbing Services
1913 Stone Ave, San Jose, CA 95125
Phone: (408) 564-0580
Email: service@drainandwater.com
Website: https://www.drainandwater.com/